Cancellation Policy

Cancellation Policy We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice will be charged 100% of the scheduled service price. Waivers and Required Forms All required consent forms, waivers, and intake forms must be completed and signed before treatment can be performed. If a client refuses or fails to complete a required form, the appointment cannot proceed. Refusal or failure to complete the required forms will be considered a client-initiated cancellation. If this occurs within 24 hours of the appointment, including at the time of the appointment, the full cancellation fee will apply. All cancellation, late-arrival, and no-show fees are calculated using the service’s original, full retail price before any coupons, promotional offers, package pricing, membership pricing, credits, or other discounts are applied. No-Show Policy A no-show is defined as failing to arrive for an appointment without notice. No-shows will be charged 100% of the scheduled service price. Late Arrivals Clients arriving more than 10 minutes late may need to be rescheduled and will be treated as a late cancellation, resulting in a full service charge, depending on availability. Repeat Cancellations / No-Shows After three (3) no-shows or late cancellations, the client will no longer be eligible to book appointments in advance and will be walk-in only, subject to availability. Payment Authorization By booking an appointment, you authorize us to charge the card on file for any applicable cancellation or no-show fees in accordance with this policy. Exceptions We understand emergencies happen and may make one courtesy exception at our discretion. Repeated exceptions will not be granted.